Services

The Max Group Customer Service Department is readily available to help you with all your warranty related and product return/replacement needs. The Customer Service Department's phone number is (800) 256-9040 and is open between 8:30am and 5:30pm PST, Monday through Friday, excluding national holidays.

Credit Application

New Account

To expedite the application process, please complete and submit the following documents in order to start a business relationship with Max Group.

1.  Credit Application Form
2.  Credit Release Authorization Form
3.  A copy of RE-SALE Certificate
        »    California Reseller Certificate
        »    Massachusetts Reseller Certificate
        »    Georgia Reseller Certificate
4.  A copy of Business License
5.  A copy of Voided Company Check

All applications should be returned to the credit department of the sales office to which your sales representatives refer you.

Wire Transfer

Wire Transfer can expedite rush oders, please call for our Bank Account Information.

*No orders can be shipped unless wire transfer funds are received in our account. Sorry! Confirmation number alone will not be able to release order for shipment. On all wire transfers, you must provide the bank with your company name and customer number when you do the transfer. All orders will be shipped after funds are received in our account.

Flooring

Max Group Corporation offers 30-day free flooring programs through the following financial partners. Customers can check with your sales representatives for more details on these flooring programs.

»  GE Capital
»  IBM Global Financing
»  De Lage Landen (DLL)

Order Online

Business to Business (B2B)

Max Group's Online B2B service allows a convenient way for resellers to place orders, review invoice history, check tracking info and review their account information 24/7. In the fast paced world of the Computer Professional, they need the access at their finger tips to detailed product descriptions, images and product specifications. Let Max Group's Online B2B service process your orders and manage your account today!!!

Online Ordering
Max Group provides and easy to use shopping cart for quick and efficient order processing 24/7. Confirm your payment method and shipping location with your Account Executive and enjoy the convenience of Real-time inventory order placement.

Account Status
Review detailed information regarding your account, payment history, invoices, shipments and tracking numbers. For resellers within the states of California, Georgia and Massachusetts, a reseller permit or Tax ID will be required.

» Sign Up Online B2B Now

Max Group Internet Partner Program (MGIP) - Virtual Inventory

Max Group's MGIP Program provides resellers with their own web-presence and the ability to drop-ship anywhere across the continental U.S. (Excluding Alaska & Hawaii), with their printed label on the shipments. Customize your own home page or access our starter template with your logo, banner and multiple header options. With the ability to upload your own products to your website and fully utilize a fully functional shopping cart, Max Group provides a cost solution alternative for today's Computer Professional.

» Read more

Order by Phone

If you prefer, you can also place your order over the phone by calling us during regular business hours. Click here for our contact information.

Minimum Order

The minimum amount per order is $200. The minimum amount required for delivery varies according to the distance of delivery location.

Will Call

For your convenience Max Group provides a Will Call facility for local pick-ups from the business hours of 8:30pm to 5:00pm. To insure your items are processed in a timely manner please place your orders at least 2-hours prior to pick up, this is an estimated window the processing could very to a shorter time frame. Please verify with your Account Executive or the branch office if required as to the order # and amount of purchase.

Shipping

All orders approved and processed before 4:00 PM local time will be shipped on the same day, unless certain merchandise is unavailable. Orders received after 4:00 PM will be shipped the next day. All merchandise is shipped FOB from our warehouse locations (Los Angeles, Fremont, Boston, and Atlanta) with shipping charges to be paid by the buyer. All the merchandise will be shipped by UPS unless we receive special instructions from the customer.

Delivery

All deliveries will be arranged according to our delivery schedule. Please contact your sales representatives for the nearest warehouse location and the minimum purchase requirements for delivery.

Shipment Tracking

Max Group's Online B2B service allows resellers to login to their account and access all posted tracking number.

» Login Now

Return Merchandise Authorization (RMA)

Please fill out the Online RMA Request Form completely and submit to Max Group RMA Department. The RMA Number you have been assigned from Max Group Corporation are for inspection purpose only. You will receive credit or replacement only under the condition that the merchandise was purchased from Max Group Corporation and under the Max Group warranty period. All merchandise received by Max Group will be inspected and tested. All the returns will be processed contingent upon the test result. Note: Any merchandise without proof of purchase or serial numbers that do not match Max Group's database will be returned to the customer.

Online RMA Request Form: Click here to fill out an RMA Request form.

Our RMA Policy.

Manufacturer Direct RMA Matrix.

Electronic Waste Policy

Residents of Maine

Beginning of July 20, 2006, all waste computer monitors and televisions generated by households in Maine must be recycled (unless shipped out of state for disposal). Please contact your local municipality for information about how and where to recycle your computer monitors and televisions sets in your area.

For more information about Maine's electronic waste law, click here.