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The Max Group Customer Service Department is readily available to help you with all your warranty related and product return/replacement needs. The Customer Service Department's phone number is (800) 256-9040 and is open between 9:00am and 5:30pm PST, Monday through Friday, excluding national holidays. Our Credit Departments will be able to help you with questions regarding setting up new account and initial terms. Detailed information can be found at the Credit Service Application Section below.

This services/support section of our web site includes:

Credit Service Application:
Information

Credit Application Form*

Credit Release*

Reseller Certificate (California)*


* These documents are in PDF format and require the use of Adobe Acrobat Reader. Click here to download the free software.

 
Customer Service Feedback:
Feedback Form
 
RMA:
RMA Policy

Online RMA Request
 
Shipment Tracking:
UPS/FDX Tracking
 
Notebook Service:
Service pricing for notebooks out of warranty
 
ASP Software:
Terms and Conditions

Technical Support:

We listen attentively to our customers to understand and respond to their needs. Our friendly and well trained technical experts are always available to help customers diagnose hardware problems as well as offer a broad range of consulting related to computer products purchased from Max Group. We also encourage you to send your technical questions to us via e-mail. Please provide us the Max Group item number and allow us maximum 24 hours to respond to your questions.

Phone Number: 800-256-9040 Option 6
Hours: 9:00AM - 5:30PM, PST, Monday thru Friday
E-Mail: support@maxgroup.com

 



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